I set a 1;15 appointment the day before and drove in a little early on Tuesday. They got me in for an oil change in 20 minutes only 5 minutes past the chosen time and this is much better than in times past. They could have the tech meet with the customer and go over everything that they looked at instead of having the scheduler/money taker give you the slam bam thank you man-where 's the money. Consider giving a small discount for the 3rd oil change in a year or every 15000 miles on the same vehicle that they service as an additional thank you. Consider also some frequent 'friends and family coupons' that are given with a date stamp window of time validity that the customer gives out for you. The customer gets a dinner on the house when ten customers come in with his referral name on them. Customer education brochures on tires, oil types available, radiator and brake maintenance times, and the serpentine belt life expectancy are a must. Do many things beyond the competition or the get-by brothers! What does it take to be the best service center that is recommended for all the right reasons?